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Terms & Conditions

By accessing and using Feed Raw LLC DBA Pure Life Raw’s website or purchasing our products, you agree to the following Terms & Conditions. Please read carefully.

1. Terms of Sale

We hope you and your companion animal are happy with Pure Life Raw products. If you experience any issues, please contact us at help@pureliferaw.com.

  • All Sales Final: Due to the perishable nature of our products, all sales are final.

  • No Returns: Fresh or frozen food products are non-returnable.

  • Assumption of Risk: By purchasing our products, you acknowledge and accept all risks associated with feeding and handling raw foods. Pure Life Raw, its employees, service providers, and suppliers are not responsible and will not be held liable for any damages, injury, or loss resulting from the use of our products. Our responsibility ends with the proper and timely delivery of your order to the shipping address you provide.

2. Legal Disclaimer

  • Feeding your companion animal a fresh food diet is a personal choice and done at your own risk.

  • Information provided on this site is for educational purposes only and is not intended to diagnose, treat, or replace veterinary advice.

  • We do not guarantee results from the use of our products.

  • We recommend you handle raw meat products with the same care as raw meat intended for human consumption: wash hands, bowls, and utensils thoroughly with soap and hot water after handling.

  • Products are intended for canine and feline consumption only.

By purchasing or using our products, you agree to indemnify and hold harmless Pure Life Raw and its employees, service providers, and suppliers from all claims, expenses, or damages (including attorneys’ fees) that may arise from your use of our products or services.

3. Cancellations & Order Changes

  • Orders may be canceled or modified if the request is received within 2 days of order placement.

  • Cancellations or changes can be submitted via your online account, email (help@pureliferaw.com), or through our customer service text/chat.

  • Orders cannot be canceled or changed within 2 days of shipment.

4. Refund Policy

  • No refunds or exchanges are permitted after shipment due to the perishable nature of our products.

  • If your pet does not eat the product, please reach out to us for feeding tips or guidance on donation options for raw-fed animals in your community.

5. Third-Party Links

Our website may contain links to third-party websites. These sites are not owned or controlled by Pure Life Raw, and we are not responsible for their content, policies, or practices. We encourage you to review the terms and policies of any third-party site you visit.

6. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the state in which Feed Raw LLC DBA Pure Life Raw operates, without regard to conflict of law principles.